Frequently Asked Questions
Quick Answers to Common Questions
Have a question about phone compatibility, payment, or delivery? Browse through our most frequently asked questions below or reach out directly to our WhatsApp helpdesk.
1. Compatibility & Product Quality
Every product page features a "Select Your Phone Model" selector. We categorize accessories strictly according to manufacturer specifications (e.g. distinguishing between iPhone 15, 15 Plus, 15 Pro, and 15 Pro Max, or Galaxy S24 vs S24 Ultra). You can also click "Shop by Phone" in our main navigation to browse products verified for your exact device.
Our premium clear covers are built using German Bayer optical-grade TPU formulated with anti-UV molecules and oleophobic coatings that resist skin oils, sweat, and UV oxidation up to 6 times longer than ordinary generic transparent covers.
Yes! Models labeled with "MagSafe" or "Magnetic" contain built-in 36-piece N52 neodymium magnetic arrays that align perfectly with MagSafe chargers, car mounts, and battery packs. All our slim silicone and hybrid cases also pass Qi wireless charging without removing the case.
2. Payment & Checkout
We offer Cash on Delivery (COD) across all cities and towns in Pakistan, allowing you to pay the courier rider in cash upon receiving your parcel. We also accept direct Bank Transfer (IBFT), JazzCash, and EasyPaisa for customers who prefer prepaid orders.
Zero hidden charges. The total price displayed at checkout is the exact final amount you pay. Shipping is a flat Rs. 200 nationwide, and 100% Free on all orders above Rs. 2,500.
3. Delivery & Tracking
Deliveries to major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Sialkot, Gujranwala) typically arrive within 2 to 3 business days. Secondary towns and remote areas take 3 to 5 business days. Orders confirmed before 3:00 PM are dispatched same day!
Per standard operational regulations of nationwide courier logistics companies in Pakistan (Trax, TCS, Leopards), delivery riders are not authorized to allow opening sealed parcels prior to payment. However, you are 100% covered by CaseHub.pk’s 7-Day Return & Replacement Guarantee. If anything is wrong upon unboxing, we replace it immediately without any hassle.
4. Returns, Replacements & Support
Simply take a photo or short video of the item and message our WhatsApp support at +92 300 1234567 with your Order Number within 7 days of delivery. We will review it and dispatch a brand-new replacement immediately at zero extra cost to you!
You can reach us on WhatsApp at +92 300 1234567 or email us at support@casehub.pk. Our team is active Monday through Saturday from 10:00 AM to 8:00 PM PST.