Shipping & Delivery Policy

1. Delivery Network & Courier Partners

At CaseHub.pk, we ensure your smartphone accessories reach you in pristine factory condition as quickly as possible. We partner exclusively with Pakistan’s premier, certified logistics services including Trax Logistics, TCS Express, and Leopards Courier.

We deliver nationwide across more than 250+ cities, towns, and union councils, including:

• Major Metropolitan Areas: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Quetta.
• Secondary Cities & Hubs: Sialkot, Gujranwala, Hyderabad, Bahawalpur, Sukkur, Sargodha, Abbottabad, Mardan, Gujrat, and Sahiwal.
• All Other Regions: All rural towns and tehsils across Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Azad Kashmir, and Gilgit-Baltistan serviced by nationwide courier channels.

2. Order Processing & Dispatch Timelines

Our warehouse operations run with streamlined precision to minimize transit time:

• Same-Day Dispatch: Orders placed and confirmed before 3:00 PM PST (Monday through Saturday) are processed, quality-checked, packed with shock-resistant bubble packaging, and handed over to the courier on the exact same day.
• Next-Day Dispatch: Orders placed after 3:00 PM, on Sundays, or on official public holidays are dispatched on the very next business day.
• Order Verification: To prevent fraudulent bookings and delivery delays, first-time Cash on Delivery (COD) orders receive an automated verification WhatsApp message or a brief confirmation call prior to dispatch.

3. Shipping Charges & Free Delivery Threshold

4. Real-Time Parcel Tracking

We believe in absolute transparency throughout transit:

• Once your parcel is scanned into the courier logistics hub, you will receive an automated SMS and Email notification containing the Courier Partner name and your unique Consignment Tracking Number (CN).
• You can track your package 24/7 directly via our website’s Track Order page or on the courier’s official web portal.

5. Delivery Protocol & Courier Rider Guidelines

• The delivery rider will arrive at your destination address between 9:00 AM and 6:00 PM. Riders typically contact the recipient via phone 15 to 30 minutes prior to arrival. Please ensure your provided contact number is active and reachable.
• Standard Courier Open-Parcel Rule: In accordance with standard operating policies of all registered courier companies in Pakistan (Trax, TCS, Leopards), delivery riders are legally required to collect payment prior to handing over the sealed package. Riders cannot permit unboxing prior to payment.
• 100% Protection Guarantee: You are fully protected under our 7-Day Return & Replacement Policy. If you unbox the package and find any defect, wrong item, or transit damage, simply message our WhatsApp support for an immediate free replacement!