7-Day Return & Replacement Policy
At CaseHub.pk, we stand firmly behind the build quality of our smartphone cases, screen protectors, and charging accessories. If your order doesn’t meet your expectations due to a defect or error, our 7-Day Replacement Policy ensures you are completely covered.
1. Eligibility Window (7 Calendar Days)
You have 7 calendar days from the official courier delivery date to inspect your package and report any issues or initiate a replacement claim. Claims submitted after 7 days cannot be entertained.
2. What Is Covered (Free Replacement / Refund)
Cracked tempered glass, dented corners, or shattered camera protectors damaged during courier handling.
Received a different phone model case, wrong color variation, or alternative accessory due to packing error.
Non-responsive tactile button covers, misaligned camera cutouts, or non-functional charging cable/adapter.
Any advertised accessory component (e.g. wet/dry installation wipes, lanyard strap) missing from package.
3. Conditions for Return & Exchange
- The product must be unused, unsoiled, and in its original retail packaging with all protective peel-off films intact.
- Customer ordering the wrong phone model by mistake (e.g. selecting iPhone 14 instead of iPhone 14 Plus): We gladly exchange the case for the correct model, provided the customer covers the return courier shipping charge (Rs. 200).
- Non-Returnable: Products exhibiting intentional physical abuse, scratch marks caused by sharp tools, water damage, or normal cosmetic wear and tear after extended usage.
4. Easy 3-Step Return Process
WhatsApp our customer support at +92 300 1234567 with your Order ID (e.g. #ORD-1082) along with 2-3 clear photos or a short video demonstrating the defect.
Our technical team verifies the photos and approves the replacement or exchange claim within 1 business day.
We dispatch your fresh replacement immediately. If an exchange item is out of stock, we initiate a 100% refund.
5. Refund Channels & Timelines
In case of refund approval, the full payment is transferred within 2 to 4 working days directly through your preferred Pakistani payment channel:
- JazzCash Mobile Account
- EasyPaisa Mobile Account
- Online Bank Transfer (IBFT across all Pakistani Banks)